Managed IT Services
You manage your business. We’ll manage the technology behind it, proactively, predictably, and with care.
Proactive Management Prevents Problems
When systems go down unexpectedly, patches fall behind, or your team spends time troubleshooting instead of working, IT becomes a liability rather than an asset.
Centaris Managed IT is built around a simple principle: prevent problems before they affect your business. We provide ongoing monitoring, maintenance, and management to help keep your environment stable and your team focused on what matters most.
Whether you need a fully outsourced IT team or expert support alongside your internal staff, we have a model that fits.
Everything We Monitor, Maintain & Manage
Your network is your business foundation. A misconfigured firewall, an unpatched server, a backup that was never tested. Any failure can ripple across your entire operation. We proactively manage your tech infrastructure to help identify and address issues before your team ever notices them.
When your team needs help, we’re there. Responsive support from a real team that knows your environment and is based in the Midwest, not a generic call center working from a script.
Fully Managed or Co-Managed. You Choose
Centaris works the way your organization needs. Both models are delivered through a predictable monthly subscription. Costs stay manageable, expectations stay clear.
We handle everything, such as infrastructure, help desk, monitoring, patching and backups
Proactive monitoring with response during business hours and defined after-hours escalation for critical issues
Single trusted partner for less complexity, better coordination
Ideal for organizations without internal IT staff
Extend your capabilities where it matters most
Access to specialized expertise your team may not have in-house
Your staff retains ownership and strategic direction
Flexible coverage, including after hours, overflow, or specific disciplines
Managed IT Is a Compliance Issue
For organizations in manufacturing, healthcare, financial services, and insurance, managed IT is not just an operational concern. It’s a compliance requirement. Unpatched systems, unmonitored infrastructure, and inadequate backup strategies create regulatory exposure.
Centaris brings deep knowledge of the frameworks that govern your industry and builds managed IT delivery around the controls those frameworks require.
Heard from the People We Serve
We finally have one partner accountable for our entire IT environment. There’s no more uncertainty about who owns what.
Our IT team finally has support. Centaris is a much welcomed addition to our department.
We are healthcare providers, not IT experts. Centaris fills that role so we can focus on delivering care.
Common Questions About Managed IT Services
What is the difference between fully managed and co-managed IT?
Who owns the environment. Fully managed means Centaris is accountable for all of it: infrastructure, help desk, monitoring, patching, and backups, which suits organizations without internal IT staff. Co-managed means your team keeps strategic control, and we extend it where coverage is thin, whether that is after-hours, overflow, or a specialist discipline nobody in-house has. Both run on a predictable monthly subscription.
What is included in managed IT support?
Monitoring, maintenance, and management of the systems your business runs on, plus a help desk your team can actually reach. That covers servers, endpoints, firewalls and network equipment, Azure and cloud environments, patching on a defined schedule, and backups that are tested rather than assumed. On-site support comes from engineers based in Michigan, not routed from another time zone.
What does onboarding look like when switching providers?
Documentation first. We inventory and document your environment before taking responsibility for it, which surfaces the undocumented configurations and expired licenses that previous providers often leave behind. From there, we deploy management tooling, establish access, and transition services in stages rather than in a single cutover. Onboarding includes an on-site visit so the team supporting you has seen the place.
Do you provide vCIO or technology strategy?
Yes. Alongside day-to-day operations, we provide virtual CIO and CISO guidance: budget and refresh planning, roadmap development, risk and compliance alignment, and vendor evaluation. It gives leadership executive-level technology counsel without carrying a full-time executive salary, and it is available to co-managed clients as well as fully managed ones.
What service levels should we expect?
Defined response commitments, not best effort. Help desk response runs against SLA targets during business hours with documented escalation for critical after-hours issues, and on-site response is available when a problem needs hands-on attention. Specific targets are set during scoping, since they depend on your environment, your coverage requirements, and whether the engagement is fully managed or co-managed.
What kind of organization is a good fit?
Small and mid-sized organizations across the Great Lakes region, typically between 100 and 1,000 employees, that depend on Microsoft environments and take security seriously. Our depth is strongest in manufacturing and healthcare, where security requirements and audit obligations shape how IT has to be run. Organizations outside those verticals are welcome, and the fit question is usually about regulatory exposure rather than industry label.
Start With a Conversation
Every managed IT engagement starts with a conversation about where you are, where you’re going, and what’s getting in the way. No obligation. Just clarity on whether we’re the right fit.
Where your current environment stands and where the gaps are
Which model, fully managed or co-managed, fits your organization
How we handle compliance requirements specific to your environment
What a transition to Centaris looks like: timeline, process, and what to expect